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Zurich to London

Rhine Highlights with London

Everyone deserves to experience the magic of Europe’s most romantic region at least once.

Experience the incredible highlights of the Rhine, Europe’s most fabled waterway, on this concise yet magical cruise. Starting in the Swiss city of Basel, you will sail towards Amsterdam while enjoying all-inclusive luxury on your Scenic Space-Ship. You will be captivated by the rich culture, history and scenery along the banks of this mighty river, punctuated by timeless towns that exude the romance of days long past. Take in the pastel-hued architecture of Strasbourg, soak in the natural springs of Baden-Baden, delight in the medieval charm of Cochem, surrounded by sloping vineyards, experience the melange of German and French culture at Koblenz, and share stories of your magical journey in the port city of Amsterdam as you explore its legendary canals.

 

 

Departs

  • 13 May 26 | sailing from Zurich to London

Deal Inclusions

  • Explore the fairy-tale village of Cochem, set on the banks of the Moselle River
  • Discover Heidelberg Castle sitting above the wonderful city of Heidelberg
  • Tour the Roman city of Baden-Baden, famous for its Roman Baths
  • Delight in the charming Alsace region on the border of France and Germany
  • 5-Star Scenic Space-Ships with up to 163 guests
  • Your choice of spacious Standard Suite, or a Balcony Suite with an innovative Scenic Sun Lounge
  • 1 Scenic Enrich experience with a private classical evening concert at the spectacular Baroque Palace of Rastatt – Exclusive to Scenic
  • Personalise your trip with 19 included Scenic Freechoice activities
  • Tailor your journey with a variety of Scenic Freechoice including Active, Your way excursions, Moments, Masters & Music activities and Interactive Encounters
  • 20 meals – 7 breakfasts (B), 6 lunches (L) and 7 dinners (D)
  • Butler service for every suite
  • Innovative Salt Therapy Lounge and fitness area
  • Scenic Cruise Director to guide and assist & expert local guides
  • Return airport transfers^
  • Enjoy a choice of up to five on board dining experiences, from casual to fine dining
  • Complimentary premium beverages all day, every day* – not just at meal times
  • Complimentary full mini-bar restocked daily
  • The freedom of our e-bikes – electrically assisted bicycles
  • Complimentary Wi-Fi throughout your cruise
  • All tipping and gratuities on board and on shore

Cruise itinerary

Welcome to Zurich, transfer to Basel where the crew of your Scenic Space-Ship will warmly greet you. Raise your glass to the marvellous cruise ahead of you at this evening’s welcome reception. 

Please book your flight to arrive into Zurich prior to 01:30 PM.

Inclusions: Dinner

Enjoy a leisurely morning sailing towards Kehl. Relax in the sunshine on the Sun Deck as you relish the scenery rolling by.

Arrive in the city of Kehl, the gateway to Strasbourg, this afternoon. It’s the capital city of the Alsace region, where sherbert-coloured, half-timbered houses heave together on the banks of a complex network of canals. On its central island, the UNESCO-listed Grand Ile, Petite France – named so for the 15th century hospital that was built here for patients suffering from syphilis ‘the French disease’ – was a medieval Tanners’ Quarters. Its meandering cobbled laneways are lined with a medley of buildings with shuttered windows and bright flowerboxes. 

Freechoice:
Make your selection for this afternoon’s Scenic Freechoice:

Active walking tour of Strasbourg: Enjoy a guided walking tour of the charming town of Strasbourg, seeing many of the most important sights of the city including the Cathedral, Petit France, the Grand Ile and its many half-timbered houses and beautiful canals. Strasbourg is located on the border of France and Germany and ownership of the town has changed hands many times between the two countries. Due to this, Strasbourg is a unique mixture of both French and German architecture and culture. You will be driven to Strasbourg, passing many notable sites, including the European Parliament on your way.

Alsace Wine Region: The French Alsace region is a culturally diverse wine-growing area that shares its border with Germany and Switzerland. Today you will visit one of the most famous wine growing villages in the region to enjoy a tasting at a local wine cellar before going to the neighbouring town of Obernai, where you will have free time to explore this vibrant location.

Cycling tour: Hop on board an e-bike and explore the sights surrounding the city of Strasbourg. Strasbourg has over 500 km of bicycle trails and you will explore some of these while cycling through sleepy villages, lush vineyards and charming canals.

Inclusions: Breakfast, Lunch, Dinner

This morning your Scenic Space-Ship will dock in Rastatt, home to an elegant, perfectly proportioned Baroque palace, which will be the setting for tonight’s Scenic Enrich. But first, you will explore Baden Baden, famous for its Roman baths. Located on the fringes of the Black Forest, this luxurious town was a favoured summer escape during the Belle Epoque and is World Heritage listed as part of the Great Spa Towns of Europe. It oozes relaxation, has tranquil green spaces,pretty public gardens, and grand historical architecture.
 

Freechoice:
Choose to spend this morning’s the way you want with Scenic Freechoice:

Walking tour of Baden Baden: Walk in the steps of the upper class, who enjoyed this spa town as a summer retreat in the 19th century. See the elegant Kurhaus, built in the 1820s with a casino and luxury shopping in its colonnade, and explore the remains of Roman baths.

Spa visit: What better way to enjoy the splendours of the town than relaxing and rejuvenating in the thermal baths, permanently and naturally heated by thermal waters some 2,000 metres under the Earth’s surface. Comprising numerous baths, you can soak in these waters said to possess healing properties, at your leisure.

Schloss Favorite: Originally built as a hunting lodge and summer palace for Margravine Sibylla Augusta, who ruled Baden-Baden in the early 18th century when her husband Louis William, margrave of Baden-Baden, died of a war injury. The palace was only used for several weeks each year, and houses a large collection of fine porcelain. It is the oldest of the German ‘porcelain palaces’ and the only one to survive intact to this day.
 

This afternoon, return to your Scenic Space-Ship for lunch and take the time to relax on board. Soak up the opulence of your suite, many of which have a window that converts into a Scenic Sun Lounge, allowing you uninterrupted views of the Rhine. If you feel like something more active after your day at the spa town, head to the state-of-the-art gym for an invigorating workout. 

Enrich
Private classical concert at the Baroque Palace of Rastatt: One of the most magnificent historic venues in the region, this will be an evening of grandeur unlike any other. Travel to the palace by coach, where you will receive a drink upon arrival and have time to explore the opulent palace and gardens, which was modelled on Versailles and took almost a decade to complete. The performance will take place on the second floor and will feature accomplished musicians and a soloist.

Inclusions: Breakfast, Lunch, Dinner

You will arrive in Mannheim early this morning. Known as a ‘chessboard city’ for its streets that were methodically laid out like a grid in the 17th century, as well as being home to some of the world’s most brilliant engineering minds, including Carl Benz, founder of Mercedes-Benz who set up his workshop in the city. Nearby, the city of Heidelberg is a truly romantic setting, with an 18th-century arch bridge that straddles the Necker River and a 16th-century ruined castle on the hillside looming above town. 

Freechoice:
Today there are a selection of Scenic Freechoice on offer:

Orientation Tour of Heidelberg with free time: From Mannheim, you will transfer by coach to Heidelberg. Enjoy a brief walking tour of Heidelberg, including the old town, and then enjoy some free time. The walking tour is not too strenuous but there are some stairs and uneven ground.

Historical tour of Heidelberg: As well as a guided tour of Heidelberg, this excursion includes a visit to Heidelberg Castle, one of the most important Renaissance structures north of the Alps. Explore the courtyard, the balcony that offers an incredible view over the Old Town and view the great Heidelberg Tun, the world’s largest Wine Barrel located in the castle’s Cellar. Enjoy some free time before returning to your Scenic Space-Ship via coach. The walking tour is not too strenuous but there are some stairs and uneven ground.

Excursion to Bad Durkheim: From Mannheim, it’s a short drive through stunning vine-covered landscapes to Bad Durkheim. On arrival, visit Fitz Ritter, a 9th generation family-owned vineyard that offers exceptional quality wine.  You will have the opportunity to taste some during your guided tour.

Inclusions: Breakfast, Lunch, Dinner

This morning you will cruise along the spectacular UNESCO World Heritage-listed Rhine Gorge in the Upper Middle Rhine Valley. This 65-kilometre stretch of the river is dotted with some 40 hilltop castles and fortresses that span a period of 1,000 years. Sailing down this section of the river is like being transported through the pages of a fairytale book.  

The Rhine is abounded in myths and legends; folklore that has been passed on for generations, including the story of Lorelei. This enchanting female was betrayed by her sweetheart and spent her days bewitching men. As her punishment, she was sent to a nunnery, however on her way she jumped to her death in the river. Legend has her spirit casting spells on sailors who passed the rock, where a bronze statue sits today.    

You will arrive in Koblenz after lunch. Located where the Rhine and Moselle rivers meet, Koblenz is a melange of French and German cultures and one of Germany’s oldest cities with a history spanning 2,000 years. Koblenz is surrounded by vineyards, forest and mountain ranges and is also known as the gateway to the Upper Middle Rhine Valley. 

Freechoice:
This afternoon explore the way you want with Scenic Freechoice:

Guided walking tour of Koblenz: Join your guide through one of the oldest cities in Germany. Explore the Florinsmarkt, the former political and economic centre of the city. On your way through the winding streets of the old town you will see impressive townhouses, each with its own unique history, charming squares and historic churches.

Excursion to Cochem: Journey to the town of Cochem, a medieval gem resting on the banks of the Moselle River. Cochem will make you feel as if you are stepping directly into a medieval romance; the traditional town is nestled on the riverbanks, with pastel-coloured buildings, half-timbered houses, cobbled laneways and an enchanting hilltop castle surrounded by sloped vineyards. You will transfer via minibus to Reichsburg Castle, which dates to the Middle Ages. Enjoy a guided tour of the castle, which features a knight’s hall, trophy room and cellars, before wandering down to the Old Town seeing many historic buildings along the way.

Guided Cycling Tour of Koblenz: Ride along the Moselle and Rhine River on your guided cycling tour using Scenic’s complimentary e-bikes. Let the bike do most of the hard work while you cycle past many city attractions and cross over the Rhine River twice, while learning the historic background of Koblenz from your local guide.

Inclusions: Breakfast, Lunch, Dinner

You will arrive in Cologne early this morning, a city known for its liberal and laidback lifestyle, a unique beer culture, auto industry and the jaw-dropping cathedral that dominates its skyline. Settled by the Romans, this major cultural centre for the Rhineland was built during the Middle Ages but was largely destroyed during WWII. The magnificent Gothic cathedral, an enormous World Heritage site that dates to 1248, was badly damaged but stood tall above the ruins of the city.  

Freechoice:
Choose from a selection of Scenic Freechoice options this morning.

Walking tour of Cologne: Discover Cologne on a walking tour. Wander the laneways of the historical Old Town, which is home to breweries serving up draft Kolsch beer and enjoy free time to visit the city's centrepiece and icon, Cologne Cathedral. You will have free time afterwards to explore the city on your own.

Cologne’s Cologne: Learn about one of the city’s namesakes, Eau du Cologne, on a guided tour of the Farina Museum, founded by John Maria Farina in 1709. Discover three centuries of fragrance and the history of Eau de Cologne.

Tour of Cologne Cathedral: The Cologne Cathedral or Kolner Dom as it is known locally is the largest Gothic Church in northern Europe and features twin towers that stand 157 metres tall. Join a local guide who will take you through this magnificent UNESCO World Heritage site and learn its fascinating history as well as some quirky facts such as the stroy that the Cathedral is said to contain the bones of the three wise men from the Bible.
 

This afternoon you’ll set sail for Amsterdam. Make the most of your time on board your luxurious Scenic Space-Ship. Perhaps you’d like to book a calming massage^ at the spa or unwind in the exclusive Salt Therapy Lounge, which provides natural anti-viral, anti-inflammatory and anti-bacterial properties. 

Inclusions: Breakfast, Lunch, Dinner

This morning, your Scenic Space-Ship  arrives in Amsterdam. The Netherland’s capital city is a treasure trove of architectural beauty, masterpiece-filled galleries, tranquil scenes of boats putting along 16th-century canals, narrow cobbled laneways filled with boutiques and cafes, and streets busy with cyclists criss-crossing their way about town. Often referred to as the Venice of the North, much of the UNESCO-listed canal system exists today as it did hundreds of years ago, lined with well-preserved canal houses and intersected by charming bridges. 

Freechoice:
The choice is yours, explore your way with today’s Scenic Freechoice:

Canal cruise: Amsterdam has more than 100 kilometres of canals and today guests will see some of the prettiest sights of the city from these historical waterways. This one-hour cruise takes you along the Gentleman’s Canal, where you will see The Skinny Bridge, and The Prince’s Canal, which was known for its warehouses. You will go past the Old Lord Mayor’s House, The Seven Bridges, Anne Frank’s House and head to the Brewer’s Canal. As the historic centre glides past, you can admire the elegant merchant’s residences, churches and warehouses, dating from the Golden Age.

City walking tour: Explore Amsterdam on foot today, discovering the maze of canals and bridges in the city centre. Your guide will be covering history, modern lifestyle and Dutch culture. You also get to taste herring, a local delicacy not to be missed

Fabrique de Lumiere: Art springs to life in this impressive digital art installation, the largest in the Netherlands. Located in a former 19th-century gas works, pieces from renowned artists are projected onto the 17-metre-high walls, accompanied and complemented by music.

Cycling tour: Take a small ferry to the outskirts of town for a biking tour. Amsterdam is known as the bicycle capital of the world, with more bikes than cars and more than 35,000 kilometres of cycle paths. Your local guide will be at hand to offer information about everyday life of the Dutch people, many of whom you will see getting around on two wheels.  

Inclusions: Breakfast, Lunch, Dinner

After your Scenic river cruise, board the Eurostar from Amsterdam and travel to London on one of the fastest trains in Europe. Once you arrive in the vibrant, sprawling capital of the UK you’ll transfer to your hotel for a 3-night stay. Once you’ve unpacked, enjoy a free afternoon to explore your surroundings at your leisure.

Inclusions: Breakfast

Enjoy breakfast at your hotel before you join a half-day tour of London with an expert local guide. Along the way, the city’s historic landmarks unfold before your eyes: Trafalgar Square, Big Ben and the Tower of London, home of the famous Crown Jewels. Built as a fortress by William the Conqueror in 1070, the Tower has served as a palace and a prison, and is a fascinating window into London’s storied past. The tour concludes at Buckingham Palace, London’s iconic royal residence. 

Afterwards, the afternoon is yours to discover London before dinner at a local restaurant with your fellow Scenic guests.

Inclusions: Breakfast, Dinner

After breakfast, choose between these Scenic Freechoice excursions to delve deeper into London. 

Freechoice:
Kensington Palace: Prepare to be immersed in the world of royalty. Today, journey to Kensington Palace, the birthplace of Queen Victoria and home to young royals for over 300 years. On a four-hour guided tour, you’ll walk in the footsteps of royalty in the magnificent King’s and Queen’s State Apartments, all while uncovering forgotten stories of those who’ve worked at the royal palaces over the centuries.

High tea experience: A signature high tea experience in London is a luxurious affair that celebrates tradition with elegance. This cherished ritual features an array of fine teas paired with delicate finger sandwiches, freshly baked scones with clotted cream and jam and an assortment of exquisite pastries and cakes. Served in a refined setting, it transforms a simple afternoon into a delightful indulgence of sophistication and grace.

Inclusions: Breakfast

After breakfast, you’ll be transferred to your airport for the journey home, carrying with you memories that will last a lifetime.  

This itinerary is a guide only and may be amended for operational reasons. As such, the itinerary may operate altered from that stated above. Please refer to our terms and conditions.

*Hotels are indicative and subject to changes

Please note: Preview itinerary subject to change.

Inclusions: Breakfast

Cabin Types

from Auckland

Standard Stateroom

Luxury queen size slumber bed with pillow menu,Marble bathrooms with luxurious bathroom amenities, Complimentary mini bar Mac-mini infotainment system with complimentary movies on demand, Hairdryer, alarm clock, telephone, In room safe, International power sockets, Luxury bathrobe and slippers, Nordic walking sticks

Zurich to London

Cruise & Tour

from $8885 per person based on share twin

  • Includes savings of $1300 per couple
  • Offer expires 31 March 2025
  • Travel 13 May - 23 May 26

Balcony Suite

Luxury queen size slumber bed with pillow menu,Scenic Sun Lounge Marble bathrooms with luxurious bathroom amenities, Complimentary mini bar, Mac-mini infotainment system with complimentary movies on demand, Hairdryer, alarm clock, telephone, In room safe, International power sockets

Zurich to London

Cruise & Tour

from $10,880 per person based on share twin

  • Includes savings of $1300 per couple
  • Offer expires 31 March 2025
  • Travel 13 May - 23 May 26

Please note: Stateroom images and features are samples only. Actual furniture, fixtures, colors, configurations and window/porthole views may vary.

Terms & Conditions

Fares subject to availability and may be withdrawn or changed without notice. 20% off Balconies & Suites is valid on new bookings only on specific sailings from 13th January and is valid for up to two adults paying the Saver or Ambassador fare (cruise fare only), 3rd/4th berth are not eligible for the 20% discount. 20% off Balconies & Suites and no single supplements offer is only valid on new bookings on these specific sailings: A12502, A22502, A12503, A22503, A12504 & A22504. The 20% discount has already been applied to the cruise fare price for Balconies & Suites on both fare types. Offers may be withdrawn or changed without notice.

FULL PAYMENT REQUIRED 10 MONTHS PRIOR TO DEPARTURE. Dollar Discount is available on select cruises and departure dates. Applicable to all cabin types. Offer cannot be combined with any other Super Earlybird/ Earlybird. If booking inside of 10 months prior, payment is required within 30 days

Frequently Asked Questions

How do I choose which type of cruise is right for me
There are three main types of cruising

Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.

River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.  

Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds

What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc.  Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want. 

Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained.  Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant 

Many cruise lines have adults only areas, and some are even fully adults only cruise ships.  The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.

Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.

Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.

You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you.  Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand 

What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.  

Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.  

Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.

Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type.  But because there is so much variety, there will be a cruise to suit everyone's budget.  It can work out to be great value for money compared to a regular fly/stay holiday.

Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.

But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness. 

Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.

Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last.   Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.

Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday. 

Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out.  Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!

 

Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.  

Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant   - you don’t want to get caught out

Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions

Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant

Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only

If in doubt, ask the staff onboard your ship. 

Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe.  We also recommend you keep your passport, and any important documents locked in the your safe also.


Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process.  Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.

How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space!  But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.

Don’t get caught out – make sure you check the details carefully and be aware of any restrictions.  Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.


Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do.  You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed.  A bonus, if the tour is delayed the ship will wait for you before it sets sail again.

You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure.  Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.


What currency is used onboard?
This varies depending on cruise line and destination.  You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.


What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking.  If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.


What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost.  However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).

Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant

Can I take visitors on board?
Think of a cruise ship like an airplane.  No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.


Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others.  But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family


Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite 
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls.  Find out before you go – your HOT travel consultant can help

How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account.  Payment will be made at the end of the cruise.

Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service.  You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.

Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.

Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.

Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.

When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.

What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.

There are some additional activities that you may have to pay separately for, like special restaurants & shows.  Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately

Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you. 


Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork.  We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever. 

How can I cancel or make changes my cruise booking?
We know ‘life’ happens.  To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply.  Some of your booking may be non-refundable.

When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.

When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.

Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.

How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.

What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling.  If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more  as these can vary by cruise liner