Why us?
Enriching lives through travel
The most trusted travel partners
At House of Travel, we’ve been enriching the lives of our customers and our people since 1987 when our first store opened in Timaru. Now the largest travel agency group in New Zealand with 61 stores from Whangarei to Invercargill, our vision is to be the most trusted partner in travel, providing the highest quality personal service, with the best knowledge and relationships in the business to ensure our customers get not only great value, but they have the Best. Holidays. Ever! Our customers tend to agree; with 93% of customers who book with us rating us 5/5 – we’re proud of that!
Making it easy
What ever your travel dreams – cruising the high seas; active adventures; cultural immersion; flop and drop escapism; small group camaraderie or chasing your passions we do it all! From a dreamy once in a lifetime luxe stay to value packed holidays on a budget we can help! If you see something you like with another travel company or direct with a travel supplier, bring it into us. We have great relationships with other travel providers and often we we’ll get you a better deal or even a holiday better matched to your individual needs.
The most experienced team in travel taking care of small (and emergency) stuff so you don’t have too!
When you book with us you get a consultant who truly cares about you and your holiday and best of all if the unexpected happens your personal consultant is here for you – you are more than a booking reference number when you book with House of Travel. And you know you’re in safe hands with the most experienced team in the business with our team having an average of 14 years’ experience in the travel industry – there’s not much we don’t know or can’t fix!
The perfect holiday for you!
We’re all different and the perfect holiday means different things to everyone. Holidays are precious, the memories and the connections we build with loved ones while travelling are priceless if you want more than average; then we’re happy to custom make your perfect holiday.
Focus on value
Since House of Travel started our focus has been on ensuring that our customers get great value for money from their holidays. That means not only sourcing the best prices from the best travel providers and negotiating amazing exclusive deals for our customers but also ensuring not a moment of holiday time is wasted with things like bad connections, unreliable transfers, or disappointing experiences. In our opinion it’s not a great price unless it’s a great holiday as well!
Award winning - people first
No need to just take our word for it as New Zealand’s most awarded travel group we know we have something special to offer you. You only become New Zealand’s Best Place to Work if you have happy people who love what they do – planning your holidays! And you don’t take out the top spot from some the most iconic and beloved brands in New Zealand (with the utmost respect) in the National Customer Leadership Index without having customers who truly value what you do. We’re humble and our success is down to one thing; we put “people first” and believe our long-term success in business is a direct result of never losing sight of this. Both the amazing customers we are privileged to serve, alongside our hugely talented and dedicated team. We’ve been “people first” since our founder Chris Paulsen first dreamed of House of Travel whilst jogging around Hagley Park.
We’re locally owned and connected to our communities
Our stores are owned in a 50/50 partnership between House of Travel Holdings Limited and a local owner operator. Most of our owner operators have grown up in the businesses they own and the communities they live in. We believe in developing great people and most of our store owners started their careers with us as travel consultants. You’re never a number to us and you know when you chose House of Travel you are supporting a New Zealand owned business with all our profits remaining in New Zealand rather than heading offshore to shareholders of publicly listed faceless entities.
We’re part of a much bigger success story!
House of Travel is our flagship brand in New Zealand, but we also have other award winning highly respected success stories in our group of companies. Orbit World Travel is the largest corporate travel company in New Zealand; Mix and Match and House of Travel online are firm favourites with New Zealand travellers seeking great deals on flights and the ability to mix and match flight combinations across airlines to nab the perfect combo. In Australia we have the National Travel Industry award winning Travel Managers Australia; the largest network of home based personal travel managers and HOOT Holidays our innovative wholesaler creating value packed holidays in a box for Asian and South Pacific destinations.
Best. Holidays. Ever!
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Let us help you find the perfect holiday or deal. Here’s how to get in touch...
