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Esther Ru Bay
House of Travel Papamoa
For over 20 years, I’ve had the incredible privilege of helping people explore the world. From weekend getaways to once-in-a-lifetime journeys, I’ve sent travelers to every corner of the globe—each trip teaching me something new and deepening my passion for travel planning.
What I love most is working with people to craft experiences that go far beyond just itineraries and bookings. Whether it’s a romantic escape, a family adventure, a cultural deep dive, or a soul-searching solo trip, I take the time to understand what matters most to you. Together, we create meaningful, memorable journeys that you’ll carry with you for a lifetime.
In the past few years, the travel landscape has changed dramatically. Flight disruptions, evolving health regulations, and new requirements have made things more complicated than ever. But with experience comes adaptability. We've become experts at staying ahead of the curve—navigating changes with confidence, keeping you informed, and ensuring your plans stay on track no matter what.
My goal is simple: to take the stress out of travel so you can focus on the joy of discovery. From the moment we start planning to the moment you return home, I’m here to make your experience smooth, enjoyable, and truly unforgettable.
Travel might be more complex today—but that’s exactly why having someone in your corner makes all the difference. Let’s plan something amazing.
Esther
Victoria Wales
House of Travel Christchurch City
Unmatched in her lifetime experience within the conference and incentive travel industry, Victoria heads-up HOT Events and truly delights in delivering fantastic results for our clients.
Making magic happen is Victoria's specialty. She understands what is required to deliver top experiences for delegates and incentive visitors. In high demand by both clients and colleagues alike, Victoria is keen to share her skills and works closely with the team to ensure every part of a programme, from concept delivery, is exceptional .
Although Victoria's hospitality management studies included chief training - it doesn't mean she does a lot of it now - preferring to hunt out the latest wining and dining options in town. She does bring this knowledge to the table when hosting groups on or off shore - ensuring the venue is the ideal place for the specific group's requirements.
"The best part of my job is year after year, hosting many of the same clients - I am challenged to make their experience better than the year before, and I love it!"
With her wicked sense of humour and her reputation as a people's person, Victoria is committed in delivering first class service to her clients.
Favourite place to host an event: Vietnam
Next place on the list to visit: Canada
Victoria
Penni McDonald
House of Travel Auckland City
As the stores resident cruise specialist without a doubt my favorite way to travel is by ship.
11 cruises so far & inspections of a further 20+ ships.
River cruises on the Nile, Danube & Rhone.
Ocean cruises in the South Pacific, Caribbean & NZ.
Penni
Caitlin Thomson
House of Travel Palmerston North: The Square
Hello!
I believe exploring the globe should be accessible for everyone, and I'm here to help make that happen for you. With my passion for globetrotting, I'm looking forward to collaborating to create your dream journey, and make the world your personalised adventure by crafting each destination as a chapter that resonates uniquely with you.
Caitlin
Best. Holidays. Ever!
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