Online Flight Booking FAQs

Yes, you can now book flights originating from popular destinations across the globe.

Yes. You can search and book for a group of up to seven individuals (including children and infants). If you wish to travel with a larger group please contact us on 0800 355 999 or email hello@houseoftravel.co.nz

Yes, you can make a booking for another person even if you are not travelling with them. In the Traveller Details section on the Review page when making a booking, update that area with the name of the person that will be travelling.

If permitted by your airline's regulations, we can credit points to your account. Enter these when you are making your booking along with your traveller details.

You can choose between a number of different payment options for booking flights online with House of Travel.

• Q Card: 12 Months no payments and no interest on your purchase with no minimum spend. Conditions apply. Find out more.

• ASB True Rewards: Use your points from ASB’s credit card loyalty programme to pay for flights. Find out more.
• Account2Account internet banking
• Credit card (fees apply)

Airlines generally only publish their schedules 11 months in advance, as we access the airlines reservation systems and websites, we cannot make bookings more than 11 months in advance.

We will display the best three return trips (and all one-way flights) that match your search criteria in best price order. We will display the actual tickets available at those prices, so sometimes, due to demand, the lowest fare may not be available on a given flight. We will show you the best deals and we will show all of the flight options so you can pick and mix the flight times, fares and airlines that you prefer. Sometimes a particular fare is only available when matched with a return fare from the same airline (and this will mean you only select certain pairings of flights on a return trip), but in many cases the best deal may be using two different airlines. We bring all those airlines and fares to you so you can truly get the best deal.

You can find the GST information along with a breakdown of the total fare, on the itinerary that is emailed to you.

Your e-itinerary is also a GST receipt.

Because we are using a real-time reservation database, availability can change between the time a search is performed and a ticket is reserved or purchased. Tickets are constantly being sold around the world, so a flight may become fully sold out only seconds after your search.

Because we are presenting the best deals to many customers as they search online, your booking is always reconfirmed with the airline reservation system right before we take any payment from you. This is why, once you have found the best deal, we encourage you to have your credit card and personal details for the traveller close by. If we cannot confirm your original booking request we always will offer you the next best deal based on your original selection. Unless you receive the Confirmation screen message and booking reference we have not taken any money from you.