Customer Reviews

"With very little input from us ( except for a departure date ), Shelley has used her knowledge and experience to recommend an itinerary that we accepted without change. We are really looking forward to the trip as we would, choosing for ourselves, never have booked what Shelley has recommended."

"She was awesome to deal with and got us a great deal, would definately use Kirsty again"

"Professional , fast and accurate"

"Clearly outlined different costs and packages, was upfront on comparisons and also made us think about some things we hadn't considered, like the mode of transport to/from airport and possible hotel stays."

"So easy really went out of her way to get us what we wanted even though most of it was already booked out."

"Lisa was professional and patient and brought me through all considerations for a family holiday to Fiji. She printed out the quote and said give her a call if I had any questions. Excellent job by Lisa."

"She was very caring. And knew what I wanted. Talked to me about insurance Nicky was fantastic by explaining about accomodation etc"

"I was impressed with the original offer provided straight away. The price was reasonable, good connections, or better still direct flights, which was exactly what I asked for. The messaging to date since making the flight booking has been informative with regards to requirements, hotels, transportation etc..."

"Rebecca Gilbert was fantastic to work with. She was professional, knowledgeable, and incredibly responsive throughout the entire process. She took the time to understand our preferences and tailored the trip perfectly to our needs. Her patience was especially appreciated as she guided us through options and changes, making the whole experience stress-free and enjoyable. We couldn’t have asked for better service!"

"Friendly, responsive and helpful advice from Tracey that took into account we were novice travellers to the destination in question."

"Very prompt responses, made it easy to understand and very willing to change things or add things I’d asked for or questioned."

"She's a great person to deal with nothing is a problem for her to sort out very professional and always has a smile have told my friends to go to her"

"Extremely helpful and knowledgeable with helping us decide on the perfect Fiji holiday for our family. Also very prompt with providing us with all the information and travel recommendations as well as any questions that I had during the time of booking which made the process very easy and seamless."

"Very helpful and knowledgeable not to mention patient."

"Her efficiency as we had a bit of a deadline matching up with extended family booking in Australia"

"I have always used Emma, I find her very easy to chat to via email and very prompt ant getting back to me and making things easy."

"Sarah is very easy to deal with, she knows her stuff and gives great, useful feedback on destination options. She makes a decision easy."

"Isabella Taylor: Very friendly and professional"

"very quick to respond to changes and queries very open about all of the conditions very good to inform about extras of the holiday very knowledgeable about advice on flight times and transfers"

"Efficient Helpful Approachable Nothing is too much trouble"

"Mike was very responsive and accommodating and provided many options. He listened to our requirements and had some great recommendations."

"Really good service but somehow managed to book accommodation way more expensive than we had meant. Our fault for agreeing to it but we were disappointed when we saw we could have booked it for half the price."

"Her experience and professional attitude Always knows what I want"

"past expiance"

"Nicole helped up make the package that we had in mind"

"She did exactly what we asked for, with quick response and confirmation."

"Alison Kearney is most obliging and goes the extra mile to satisfy customers needs. She explores the best pricing for air flights and likewise advises re accommodation. Alison acts promptly on requests and is never in a hurry to listen to the customer. Both air tickets and booking accommodation leaflets are presented in a professional manner. Alison has a very nice manner in dealing with the client."

"She is an excellent agent, who has real empathy for her clients. We feel like we are part of her family, and she makes booking a holiday a treat. She is always willing to go the extra mile to make sure we have a great experience."

"she listened to our ideas and expectations and gave us a variety of options. She consulted with her colleagues to ensure we were given the best the best outcomes for us."

"Jordy gave all necessary travel information was was helpful to get the best deal"

"She went out of her way to find a awesome deal on our fiji holiday package."

"Very prompt responses. Patient with my changing of my mind"

"Cherone is absolutely brilliant! So thoughtful and helpful. Nothing is too much trouble. Would recommend Cherone to anyone in a heartbeat! She is so well travelled, knowledgeable and very easy to deal with."

"Prompt replies and provide great options to suit my family."

"Tim is very knowledgeable and thorough. Very detailed with the booking process and goes the extra mile to ensure individual seats are reserved for our comfort and accommodation as well."

"From beginning to end, Angela was very helpful with the planning of our holiday. She was fast and thorough with putting everything together, communicating with me constantly about deals and flight options. As always, Angela went above and beyond our expectations. She makes every booking an exceptional experience."

"So prompt, professional and great manner. Followed up by phone and email ??????"

"Very efficient, nothing is any trouble"

"She is approachable accommodating and efficient - so lovely to deal with and forgiving of me mucking her around !"

"Very efficient at her Job."

"I like how she phoned me for a quick chat after I emailed her for a quote. This meant she didnt do me up a quote where she was making assumptions about what I wanted. She clearly knew what she was doing and once I accepted the quote she organised things promptly. Thanks!"

"Listened to our needs, responded promptly to my communication, gave good travel options"

"Great communication listened to what we wanted replied at what I would have considered after hours overall very helpful"

"Attentive and great communication. She listened to what I was looking for, gave me great choices and helped find a better value."

"She listened,responded and acted very professionally to ensure we got what we were looking for."

"Carol went above and beyond for my many regarding my travel plans. She always responded promptly with all information I required. I truly believe she provided EXCEPTIONAL service and I'm extremely grateful for all that she did. Made my upcoming trip simple and easy. Thank you so much."

"Very patience and skilful. Showed interest about my family needs and knowledge about the trip i was interested in doing (Fiji)."

"Sandy was able to steer us away from choosing unsuitable venues. Prompt follow up on completing the itinerary."

"Recommend by a friend to contact her"

"Brent was responsive, knowledgeable, and got our holiday booked really quickly. He was friendly, pointed out comparisons between the resort we were booking vs a resort I stayed in recently to ensure I had a full picture of what we were booking, and was very clear in his communication, making it a very smooth process."

"she has a sparkling personality"

"Kirsty is very good at what she does. Always getting back to me, friendly, knowledgeable and honest. We have come back to her because of this reason."

"Great service and prices"

"Quick response and great suggestions. Friendly and very helpful"

"Very helpful"

"She was very efficient and super quick with sorting our Fiji holiday"

"She answered our questions, and was able to customise our package with flights"

"She was very fast and efficient. Which is why we choose house of travel. The other companies took a little longer to get back to us."

"It was very easy and comfortable conversation and process"

"Dennis is very pleasant, knowledgeable and professional, explaining everything extremely well in his emails, (I live in Australia so am unable to visit in person) and assists with any questions I have. It is a pleasure dealing with Dennis."

"thorough"

"Cheerful, supportive, responsive, obliging, prompt, empathetic and knowledgeable."

"Kelly was prompt with her quote and gave detailed information. She checked that everything met our requirements. She responds to emails quickly and was very friendly and helpful when I went into the store."

"Very patient and helpful"

"Dennis got onto my enquiry immediately to secure bookings, made sure I was aware of what the package offered then presented some alternatives re accommodation and flights for me to choose from. Everything was handled efficiently and in a friendly manner via both phone and email. As always top quality service from Dennis."

"Very prompt responses to any or all queries"

"Communicate well and really helpful."

"She and her team were quick at responding to our requests and making sure we were happy with our package and what our package consists of."

"Her prompt response and willingness to make changes to make it work for us."

"Carli is very knowledgeable and took the time to establish what I wanted in two overseas holidays. She helpfully tweaked flight times and transfer times so we could get the best out of our holidays. She was friendly and professional."

"Very easy and professional service from Anne, as per usual"

"We couldn't have asked for a more pleasant and efficient travel consultant. Tiff was amazing and had our trip all documented within 24 hours and it was no trouble to add on extra requests."

"She gave us lots of information to help us make a decision, affirmed our choice and even booked preferred seats on the flights for us"

"Very quick response and able to change the flights to depart from wellington for a good price. Captured all our families needs for our trip to fiji including adding on an extra child. This is my second package I've booked with HOT & im looking forward to booking more holidays with them"

"The bookings were done decently and in order - no complaints!"

"Cassandra was really helpful. She provided me with different itineraries and resort options. She provided some genuine suggestions on the activities and resort selection which helped me a lot."

"She was super friendly and efficient"

"Very very helpful and really lovely"

"Very friendly and super onto it with our needs and also when we had other questions and prompt with the changes we made."

"She listened to us, heard what we said and provided great opportunities and choices. Her valuable knowledge and expertise is greatly appreciated."

"Charlotte made it possible for me to join my daughters booking with very little notice. Her communication was great."

"Very prompt replies to all e-mails, no matter how inane the questions."

"Mairead was fantastic nothing was too much trouble, there was no rush or pressure to book or decide. Mairead constantly updated us with options & changes. Highly recommend"

"So easy & str8 forward to deal with. Fast responses & all health with via Email"

"She understood exactly what we wanted for your trip and out the perfect itinerary together. The itinerary had thought out into it and was with us very very quickly. She was friendly and professional all the way through"

"Chloe is responsive, easy to talk with, understanding, and has a sense of humour throughout. I know I can ask stupid or obvious questions, and get a helpful answer. Her personal experience helped my overthinking."

"Peter was helpful and responded promptly with a great offer. He was knowledgeable about the destination and accommodation options."

"Good efficient service clearly explaining the options and attention to detail."

"Monica gave us great advice that enabled us to narrow down our options of where to stay in Fiji. The Internet is great for background information but nothing beats talking in person!"

"Danny does things super promptly. Gets us the best deals. Much better - and consistently cheaper - than taking a punt on a website.Always easy to deal with. Peter"

"Always asking clear questions of us and relaying back to us to check we are happy..Quick and efficient plus she's always super friendly and encouraging whilst finalizing our dream holiday."

"We were referred to Brenda, and she live up to expectations. Completed our request promptly, making it stress free and good options, all very easy for us to finalise the booking."

"Kirsty was very responsive, answering phone calls and emails in a very timely manner and answering all of our questions. This was the easiest holiday I've ever booked!!"

"Quick to respond"

"She was great, super fast communication and no issues changing dates and flights for us, including adding additional night on the way"

"Kelly-Ann is so easy to work with. She booked my holiday in Nov 2023 and she's the only person I want booking my future holidays for me. She offers great advice and offers a fast and efficient service. She also has the patience of a saint with all the too-ing and fro-ing we went through while I figured out the best options for me. Thanks Kelly-Ann! You're the best."

"Quick response and good answers"

"I sent an email to Sarah who replied promptly that herself and Savarnnah would look into a package for us. It took less than 48hrs, a couple of amendments, we’ve paid the deposit and now we just have to WAIT for the holiday!! Super efficient, friendly and professional. What more can I say?"

"She just gave us really good advice and everything ran like a swiss watch on our travels."

"Kimberly was very efficient, listened to what I wanted and got back to me with quotes within a couple of hours."

"I was very happy with how quick Claire responded to all my emails and went out of her way to find and recommend different locations, teno pai e hoa"

"Professional, experience shone through..and with a sense of humour."

"Quick response, easy to deal with"

"Easy to communicate with and responsive. Knowledgeable."

"I was very specific in what I wanted and Claire managed to get the dates and times perfect for us."

"She is always considerate to my wants and needs snd listens to what I would like for my travel plans"

"Paul Reid was very prompt, considered all our requests, gave us his expert advice overall, obtained multiple options at different price points for our consideration, personalised communications"

"Vicky Baker was excellent. She gave us sooo many options then helped us choose. Emails responding to our questions were replied to very fast. So overall, Vicky made us welcome and didn’t get annoyed with our endless questions"

"She is very easy to work and very knowledgeable which gives us great confidence in her advice"

"She was lovely to communicate with and very proactive and effective putting together a package based on what we talked about. Great experience."

"Great and prompt communication"

"Instant action on my case."

"Brigitta kept us well informed and always goes out of her way to get us great deals."

"Jacquie made herself available after we had listened to an evening about Journey Beyond travel trips."

"This is the 2nd holiday we have organised with Kali and we also have a 3rd holiday booked for next year. Kali is really knowledgeable, nothing is a bother and she offers amazing customer service. We have recommended Kali to several people and we will definitely continue to engage with Kali in any other future holidays. Highly recommend ??"

"Very knowledgeable, made the booking process easy."

"Chelsea was very helpful with any questions we had and if she didn't know the answer then contacted the resort immediately to ask. Always stayed in communication with us and didn't appear to mind how many times we called her. Everything we asked of her she did well and very promptly."

"Kelsey had very prompt, friendly communication. She is very knowledgeable and didn't mind my dozens of questions either!"

"Very prompt response to my queries and matched the holiday to our needs"

"She was very efficient and got back to us very promptly with email replies"

"Nicole was great and quickly understood what we wanted and helped us shape this into the perfect holiday. She was so easy to deal with and was able to answer all our questions using her own valuable experience of the resort."

"Laura was so helpful from start to finish with this trip. We had no idea what we wanted to do apart from go to Europe. She helped us define a base itinerary and suggested different trips/places we might like to check out whilst also working in the things we wanted to do. Made our trip so easy having all the paper work sorted in advance."

"Went out of his way to provide me with the right choices."

"Lynda was just a pleasure to work with; she asked lots of questions about what we want in a holiday and then sent us 4 options that all sounded perfect for us. Once we picked our package, everything was so seamless and stress free and our holiday was booked in. I will definitely recommend Lynda to any friends or family"

"She listened and jumped thru a lot of hoops for me!"

"Prompt report. She gave us options that are good."

"Rochelle was very knowledgeable about the resort that we wanted to book and went out of her way to organise our holiday to suit our needs"

"She totally ho the bref and was polite prompt and very helpful"

"It was really quick and easy to get our quote and our holiday booked. Alex was quick to respond to our questions as well."

"Prompt service and great communication. Was able to answer all of my questions. Provided extensive information on Travel insurance to cover my existing medical condition."

"She was very helpful, this is my first time to book and travel on my own. She took her time explaining everything in detail. The flights and how weather can affect it. My bags and my seat in the plane etc. Definitely booking with house of travel in future."

"I was happy how my concern regarding an issue was addressed."

"Rosie was excellent following up my main request however she did not do a wider search of other pacific islands which was a secondary request from me."