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Customer Reviews

93% of customers who book with House of Travel rate us 5/5

"Friendly very efficient and listened"

Terrance and Vicki

"Have used Aurelie in past for a family holiday. This time I had to fly to China with some friends that had already booked. She got the same flights at a good price."

Aidan

"She asked what I wanted then found appropriate flights to suit then accommodation to suit Booked flights helped with seat selection got accommodation pricing booked hotels then printed itinerary told what and when flights and hotels had to be paid Paid flights Most helpful throughout consultation"

Leonard

"Quick and simple"

Janet

"Bonnie was extremely easy to deal with, super helpful and really listened to what we wanted and put together the perfect trip!"

Hannah

"Easy to deal with and provided a prompt service and some good advice. Good follow up to a airline request."

Stuart

"easy and everything I asked for unlike the arrogant flight centre idiots"

Donald

"She was very attentive. Excellent comms. I don't use travel agents as a rule but she was great. I'll rethink my stance on them."

Alec

"We trust his extensive tavel knowledge and experiences and he always provides the ultimate customer service."

John

"Holly was a pleasure to deal with, and her experience really showed as she danced around the computer keyboard looking for flight details. I fel she very quickly understood my specific travel needs."

Malcolm

"Efficiency"

Chloe

"Friendly happy and enthusiastic service."

Sandra

"."

Alyson

"She makes sure that everything is done to make our holiday an amazing no stress experience ."

Sue and Steve

"Dealt cost effectively with a tricky ticketing problem, at short notice."

Joan

"She replied to my enquiry in a timey manner, sent all the details I required and was very efficent."

Anna

"Bookings were made & confirmed quickly and thoroughly, with required adjustments made without fuss."

Ross

"Always a pleasure to deal with, Very quick & easy. Love the ideas for my future tip I plan."

Joanne

"from my first appointment setup to meeting with Deepti and talking through the two options that I wanted to go over , she was an excellent communicator and totally helpful to design a travel plan for me."

Edwin

"Laura was really helpful and friendly, and we received information when she said we would. Laura also promptly responded to emails providing information we requested."

Suzanne

"Excellent service in all dealings"

Ross

"Shelley sorted out our flights for a trip to China and Japan with one nights accomodation in transit in about half an hour."

Jeffrey

"He listened to our travel needs, was efficient and knowledgeable about our requirements and was very speedy with information."

James

"Very detailed option were provided and Kelly was super helpful given that we were booking from different places. No problem to arrange payment over the phone, and make slight changes to what we needed"

Nicky

"Gareth was onto it and made our booking for 5 people super easy, much appreciated. I will book with House of Travel again because of Gareth's help."

Tina Laraine

"really pleasant lady"

Donald

"Friendly efficient service - no problem too big"

Melanie

"Very quick response in getting information & costings."

Kawiti

"Very nice ?? and very friendly"

Jian

"I was highly impressed with the level of service provided by the travel agent. The communication was prompt and clear, ensuring that every detail of the trip was well organised. Overall, her professionalism and dedication made the process seamless and stress-free."

Jade

"Maree has made the experience very relaxing. The information has been very clear and much appreciated. Thank you"

Mark

"She was Attentive and interested in my trip. Very helpful and did not push me to add to my intinary. Friendly and great to deal with. ThANKYOU I will come again."

Lynne

"Dealing with Megan is like talking to a friend. Megan has a lot of knowledge and pits a good plan together for us"

Suzanne

"Max was fantasticly professional, he first listened to what we wanted and tried to understand detail before working on actually finding flights, accommodation etc. It left us feeling listened to and confident in his ability to tailor our holiday to our needs"

Shane Nigel

"Sindy is a total professional, answering any questions we had, making our holiday planning simple with her expert guidance. She made us feel safe and secure knowing the company was looking after us."

Glenn Robert

"Monica ensured that the flight options were clearly explained. She also reinforced that the importance of travel insurance was made clear."

Lianne

"I walked off the street on a Saturday morning to enquire on buying an air ticket to China return. Within 10 days, not that I was in any rush, I have my ticket, with exactly what I asked for. Fully flexible, window seat.... and she listened and provided exactly that. At a very competitive price. I am happy, I will be back."

Clive