Customer Reviews

"I missed my flight out of Auckland due to major issues moving out of my flat. Megan got my flight changed to the next day and done on top of a very busy day for her and at a cost the was well well below what I thought it was going to cost me"

"Carly is a very pleasant lady. Nothing is a problem for her to look into the best deals for us. Carly is always very prompt in getting back to us. I wouldn’t hesitate to call Carly in the future."

"He was very committed to Finding a solution to a problem Looking at different options Thinking outside the box Empathising cost challenges Being friendly"

"Very pleasant and helpful."

"Robbie was so immediate in responding to my requests.he was smiley and it seemed he had all the time in the world for me, even though his day work book was full of jobs to do."

"Easy to talk to & ask questions. Had some really handy tips & shared some real experiences from her own travels. Made our plans come to life with no stress at all. Can't wait for our trip to roll round."

"Excellent personal service. Very good outcome with our seating requests as well as accommodation."

"Very responsive to our request and efficient in covering everything we need."

"We have found Katrina extremely helpful, friendly and very efficient. Katrina responded quickly to making an appointment for us to meet with her. We wished to do a European River Cruise and Katrina was able to give us a good overall understanding of European River Cruises. Katrina has responded quickly to our questions and we have booked a Cruise in 2026."

"Gave us good options and was able to explain the process. Was quick to respond to any questions we had"

"I found Madison very friendly and helpful. She listened to everything I had to say and was able to give me excatly what I needed and made the booking for the start of our trip. Actually she even helped me with extra information regarding River Cruises and which companies did what. I look forward to making even more bookings with her."

"He is pleasant, efficient and has a sense of humour. Just recommended a friend book with him also which he has"

"Great communication, very detailed knowledge and great to deal with."

"She was very obliging and very helpful when we wanted changes. Not a problem to her."

"Kristen did an amazing job. So informative and helpful. Really knows her stuff and so prompt in getting information for us. I have recommended Kristen at house of travel to several friends who now go to her for their travel plans. Excellent. Had many trips over the years and never had any problems. Knowing Kristen and house of travel are there if we had problems is always reassuring."

"Dalwyn made us feel at ease with our trip to Northern Ireland and explained in detail what would work well for us on the dates that we’ve need to fly out and return"

"??Gina was very helpful and listened to what we were looking for on our holiday and was quick to come up with a quote"

"Kirstin provided excellent, carefree service. She handled my requests and kept me informed and updated on the best travel options. She also took care of my flights, car rental, travel insurance, and accommodation."

"She is awesome, fast, efficient, in terms of getting air tickets for us ( Andre & Tree from London, and Oturehua)…. Polite, funny… Nicky McCone is a great travel agent and asset to you."

"Prompt, friendly and very helpful"

"I just walked in with no appointment. Jo was very friendly, welcoming and efficient."

"Her initiative to look for another property as the original one was not suitable."

"Cherone is absolutely brilliant! So thoughtful and helpful. Nothing is too much trouble. Would recommend Cherone to anyone in a heartbeat! She is so well travelled, knowledgeable and very easy to deal with."

"Melissa was so pro active. She replied to emails within a few hours. She found a good deal for flights and when I decide to upgrade to premium economy she did so with no issues. I am still needing to book my accommodation in London and Milan and am definitely planning to ask Melissa to help as she is so knowledgeable and so helpful. Couldn't have had a better experience."

"Emma is a very pleasant, efficient and friendly young woman. She made us feel welcome was prepared to dicuss our needs."

"Very friendly, met all our needs and provided us with what we wanted."

"Fiona is very personable and helpful. She also has a good knowledge of places and activities. I feel happier knowing that she has organized everything for me when I am setting off on a trip."

"Claire was very enthusiastic. She listened well to all requests, and was very prompt with replies to theses requests. She offered advice, and made sure we knew what we were signing up for."

"Very easy to deal with , informative and helpful with all my needs . Nothing was an issue and I felt very confident with her"

"Quick prompt responses and finding possibilities for flights and tours."

"Jo is so onto it , same day service with our bookings. Three adventures in the pipeline, two finalised and one adventure still to realise when the wilderness lodge is next open for bookings. We have paid our deposit and can't wait for next years adventures to begin."

"Erica went above and beyond in her efforts to secure for us the best flights and routes when we wanted to travel and advised us of the best deals and routes available."

"Ellie's super easy to talk to and really gives the impression she knows what she's talking about. Provided great options for me to choose from"

"Prompt efficient and sensible service that saved us money"

"I have dealt with Carly in the past and she is such a lovely person to deal with and definitely knows her stuff. Even though my booking was a straightforward one to Tasmania, she didn't mind seeing me and getting my trip sorted in a very personable and efficient manner."

"Gaylene has been my travel agent for many years. She's super professional as well as super friendly and knowledgeable."

"Claire was quick to advise me with my queries about my cruise. Claire replied promptly with info by email in regards quotes and cruise details."

"Very attentive and knoweldgeable."

"Even though Brigitta last assisted us with travel in 2019 she welcomed us with the words “long time no see” and made us feel like we were valued customers. She also came back to us with a couple of options for travel at the time she promised and was very professional throughout our interactions."

"A very friendly and hospitable person"

"Promptly made my bookings ensuring I got the cabin and plane seats I desired."

"Delight to work with."

"She was able to offer me a range of suggestions, and then booked exactly what I wanted on the dates I needed and found a very good price for the package. Very friendly and helpful service."

"Tania was incredibly efficient, knowledgeable and clearly excited for us."

"Great comminication. Swift service. Good options presented with clear details. Tanya is warm and personable, and takes all the stress off me!"

"Overall listening, understanding what we wanted and providing a solution."

"Prompt replies and provide great options to suit my family."

"Tim is very knowledgeable and thorough. Very detailed with the booking process and goes the extra mile to ensure individual seats are reserved for our comfort and accommodation as well."

"Brydie has been very helpful helping us with our upcoming trip. She has replied to our emails after hours in her own time. Brydie has a lovely personality and is willing to help and advice us when needed."

"Chevonne made the booking quickly and without fuss and was a pleasure to deal with"

"Very engaging good listener and good knowledge lovely person"

"Prompt responses to our queries"

"Prompt at getting back to me with my requests, found a good deal for my friend and I to buy to go on our holiday."

"From beginning to end, Angela was very helpful with the planning of our holiday. She was fast and thorough with putting everything together, communicating with me constantly about deals and flight options. As always, Angela went above and beyond our expectations. She makes every booking an exceptional experience."

"She was very friendly, helpful Leonie was very responsive to all my questions. Had our holiday all done and paid for for within an hour. Great service Will use Leonie and House of travel again."

"Friendly, had our previous trip information on hand, listened to what we wanted and offered suggestions, and we finished with a great travel plan."

"Robyn was very helpful booking our flights."

"He is such an experienced agent he goes beyond our expectations"

"Steve has an amazing knowledge of destinations and booking systems. He searches while giving him ideas, then presents a brilliant itinerary."

"Very easy, good comms, prompt. Made the whole thing super simple"

"They took all the hassle and stress out of planning my trip. And I loved the reassurance I got if something were to go wrong while overseas, that they'd help."

"Great customer service from Jade"

"Knowledge on China. Prompt communication. Accommodating manner. Pleasure to deal with"

"Monica gave great service, helpful suggestions, prompt responses and very informative. A"

"Very helpful Great initiative"

"Good response time. The request for information from Macarena was concise and easy to follow. Good amount of information provided to our enquiry."

"Very pleasant and professional and sorted out our complex travel requirements"

"Very personable. Nothing was any trouble. Prompt replies to queries"

"Her attitude was can-do. She was professional, listened to our requests and consulted us before finalising the details of our flights and accommodation. She considered transfers to and from the airport/hotel. Her efficiency was excellent."

"Listened to what I wanted then provided really good advise. Sorted out a reasonably complicated itinerary to meet my needs"

"She was so very helpful and made booking my holiday so very easy."

"Claire responded promptly when I had a query on the planning of our Sydney Weekend Get-away."

"Great service and great advice. Prompt."

"She went out of her way to open up on Waitangi Day and offered very good advice"

"helpful and knowledgable"

"Very friendly and helpful"

"So prompt, professional and great manner. Followed up by phone and email ??????"

"Katie has always provided excellent service to me. As Katie has been my travel agent for a number of years, she knows my preferences re airlines/directions etc"

"Answered all my questions"

"She listened to what we wanted, And quickly came up with travel that suited our wishes"

"Carla is aways frendly and fun to work with to get the right deal for you"

"Friendly, efficient,"

"Pleasant Got what we wanted on 2 occasions."

"Pam Turner was very welcoming toward us Respectful and eager to help us Fast and efficient whilst acquiring our details A friendly calm and collected person Cool mannerism! Not pressured"

"Most of the trip was straightforward (eg we booked our own hotel in Tahiti), but there was a major glitch at checkin with Air NZ at Auckland on the way out. Fortunately Buzz was able to sort this out, but the issue around holding only a one way airline ticket into Tahiti should have raised a red flag earlier and have been resolved between Air NZ and HOT, not last minute at the airport which was very stressful"

"Listened to our needs and researched them well. Displayed patience with our payment options. Formed a relationship with us over and above the business aspects. Thank you"

"very efficient and fast service"

"Everything was made so easy to sort out, queries were answered promptly."

"Very efficient, nothing is any trouble"

"Listened to what I wanted. Actively found the best deal for me that worked within my timeframe"

"Print replies and took notice of what we wanted"

"Chloe responded quickly, with good options. When I updated my preferences with Chloe she came back quickly again with a great option which we purchased. I have not travelled in years on holiday and am quite out of touch with airline routes etc (and so sought out a travel agent to help me) and Chloe made it very easy for us to make a choice."

"Stephanie was thorough and replied quickly. Stephanie also made any changes quickly."

"Glen is great,friendly and helpful."

"Knowable and professional"

"Prompt and easy to correspond with, great customer service provided."

"Very helpful and thorough checking details"

"Experienced, knowledgeable,authentic, friendly"

"Very helpful, and prompt, thank you! Danny came up with a good option to suit me very quickly."

"Dennis from Orewa has to be one of the best travel agents I have ever dealt with. He helped plan our family trip and sorted out every detail. He is absolutely the best."

"Highly efficient and reliable. Very knowledgeable and helpful guidance."

"Very friendly and welcoming. Had all the info at her fingertips when we asked"

"Kristen is excellent, she is a great communicator, she does whatever I ask and exceeds expectations. She is thorough and accurate and a joy to deal with."

"Rachael listened to what we wanted and fave us exactly that. Very easy to talk to and also very knowledgeable"

"She knew what she was talking about."

"Emma was very friendly and very informative. She took time and patience to assist us find what was best for us. Through Emma we found a good deal."

"Kelly was quick and thorough at booking our holiday"

"Answered all our questions and quickly handled our bookings"

"through a friend who knows Lynda. she was very efficient it was a pleasure to deal with her. she came across as switched on lady, got straight on to the job and had it sorted immediately brilliant."

"Beth was extremely helpful and my booking request was seamless, and she provided excellent recommendations regarding my requests."

"Talita consistently go above and beyond to ensure that we are happy and satisfied of the type of tour we are after and she makes a special effort to search for it."

"Kelly was extremely helpful and knowledgeable about our destination and very efficient in getting all details sorted."

"She was positive & addressed my questions without hesitation An asset to the company"

"She listened then looked at all the best options of prices . Anna had only just been to Sydney so she could give a couple of good taxi prices too and ideas"

"Kelly was very receptive and answered all of my questions (of which there were many). Kelly made booking with house of travel feel effortless and she went out of her way to make me feel comfortable and well educated on my travel journey. 100% I will be returning to Kelly for her services for my future travel plans. From the get go Kelly greeted me with a smile and was equally as excited for my venture as I was. Cannot thank Kelly enough for how easy and warm she made the booking process feel."

"Tracey was very friendly and made us feel at ease."

"Friendly and booked us on the cruise straight away. Lots of helpful info."

"Good communication.vh"

"Tania was very helpful and very efficient at responding to my queries. Always with a smile."

"She's the nicest and most professional travel. Agent."

"Jess was professional and very easy to deal with. She had our booking organised promptly and her communications were very clear."

"Lee provides a timely response to questions and works with you to reach a good plan"

"Friendly, efficient and knowledgeable."

"Very knowledgeable and helpful"

"Kimberly looked at every option before helping us with cruise , flight and hotel booking dates"

"Listening to my needs and anticipating - very good"

"A tricky itinerary and received sound advice and a plan to suit!"

"Raelene was very helpful finding the best option for me. She had great ideas and made it easy to plan my trip."

"Sandy was able to steer us away from choosing unsuitable venues. Prompt follow up on completing the itinerary."

"We were interested in your holiday promotion to Port Douglas. Lisa was very helpful putting together our trip - package, car hire and insurance."

"Listened and supplied exactly what I needed"

"Rachael emailed me back with a couple of queries and then booked us in. Details were perfect. Looking forward to seeing our grandies"

"We have dealt with Anna on a number of Travel plans and have always found her to be efficient, pleasant, helpful and approachable. She manages the time lines and communication necessary with apparent ease."

"Very efficient"

"Lynley gave us prompt attention and took the time to discuss our requirements in detail"

"Very knowledgeable and super helpful with our trip. Nothing seemed like a problem!"

"Angela’s helped me with a few trips. She’s polite, competent, fast and thorough."

"I love Jen Ford. She's amazing. She was very accommodating and worked to find the best travel options for myself and my companion. Jen was also prompt in finding the ideal travel solution for the complex scenario that I am/was working with. Best of all, Jen is pleasant, personable and an overall delight to deal with."

"Always great service"

"Very quick response. Pleasant manner. Friendly. Efficient. Made everything very easy."

"felt welcome relaxed and enjoyed talking over options and found it very helpful"

"Very helpful & knowledgeable,"

"Fast response, questions answered and successful outcome"

"Very obliging, thoughtful and keen to get me a good deal."

"Debby listened to what we wanted and was happy to accommodate our request for looking onto different dates."

"Sarah Martelli was very knowledgeable, so easy to talk to about accommodation, flights and explaining "life" in Rarotonga for us as first time traveller's. Would definitely use her again."

"Ksenia as usual booked multiple tickets leaving at different destinations. She has done our international travels for many years to various destinations, always vet professionally and accurately"

"Kate was an exceptional listener who understood our plans and competently began to work on our itinerary. We valued her friendliness, efficiency and patience as we developed our travel plans. She is a very capable person, and we sincerely appreciated her advice and informative communications."

"I am very happy with the way Lisa explained everything about our coming up overseas travel, she gives me options to choose from and she is so willing to suggest all her expertise on happy and safety travel. I am very satisfied with her patience and professionalism. I can recommend Lisa to all my friends and families when it comes to travelling expertise. Well done Lisa, keep up the good work."

"She is meticulous. Accodating. Friendly. Knowledgable. Excellent at evaluating Client requirements. A relaxing manner and friendly iinterviewer. Very proficient in the executuon of her job. A credit to the Travel organization. Simon Pay"

"Super efficient."

"She is super helpful, proactive and quick. It isn’t the first time I work with her and she is nowmy go to. She looks at the best travel journeys for our family and I appreciate that."

"Always very responsive to our queries"

"Really knowledgeable and keen to make sure we were getting what we needed out of our trip, that we had all the right things booked, that the order of destinations "made sense" with flights / accommodation etc."

"Quick, accurate, friendly and so helpful."

"Nicci was very helpful in finding a solution for my requirements. She understood exactly what i wanted and brought everything together very easily. I appreciate her time and effort."

"Prompt, efficient responses. Actioned our request at short notice."

"Very helpful"

"Fiona was so accommodating with all the changes we wanted and always responded so quickly. She really helped researching different options to make sure we were all happy."

"Very quick to respond to emails. Flexible in her approach to find us shorter and cheaper flights. Goes over and above to ensure everything is booked and gives good information on transfers, extra nights accomodation and nothing is a problem for her."

"Very professional and reassuring with her delivery and expertise."

"She was Attentive and interested in my trip. Very helpful and did not push me to add to my intinary. Friendly and great to deal with. ThANKYOU I will come again."

"Dee help has been very timely and flexible. I gave her a big list of requests and she has satisfied all of them! Despite several changes to my original plan, Dee has been quick to come back to me with her suggestions."

"She was patient with me and worked hard to get the outcome I wanted"

"Friendly and efficient and always on the lookout for a cheaper option"

"Donna was really efficient! We have her what we needed and arranged our trip really quickly and gave us what we needed to know. With some extra tips for our trip"

"she helped me get a great plan for my holiday at the end of the year"

"Karen is our long time travel advisor Very helpful,alway welcoming & friendly A pleasure to see & deal with Karen"

"Mel was very understanding of what I wanted to achieve with my travel plans and came up with exactly what I was looking for. She was very quick with any queries I had and also made suggestions to make our trip more comfortable."

"She took time to look for the best flight for me which I really really appreciate!!!"

"Very fast and put together a great deal, flights were to our requirements and suitable time frame, also additional flights for other parties added with no hassle, thanks"

"Toni wen the extra mile to find what we wanted nothing was too much trouble and she replied to all our emails incredibly promptly, even after hours. We got the perfect flights with her and are very happy"

"Lorraine is always available,always so accommodating for our requests . She is a legend would always use her"

"Prompt and helpful communication, friendly and efficient service."

"Charlotte has booked travel for us before and is away amazing to deal with."

"The whole process was seamless, Harrie was very prompt in his communications and made the travel booking so easy! It has been an absolute pleasure having him as our agent and I will highly recommend him and House Of Travel."

"prompt friendly communication and we are happy to put our trust in her from previous experience"

"Helpful and efficient service"

"She is a friendly, professional agent. Her industry knowledge makes easier."

"Efficient, professional and personable."

"Haile greed us lovely smile on her face and had lovely small talk and then she asked what we want and gave us some opinions. Hallie was ready for us in the time we had booked."

"Quick response and great suggestions. Friendly and very helpful"

"Quick responce, provided professional opinion when asked about Mr or master, looked into hotel when asked about specific room and clarified why there is difference in bed sizes"

"Quick and efficient"

"Kimberley provided a quick and thorough response to my query that resulted in my booking."

"Very helpful"

"Relatable and engaging when attempting to frame my ‘wants’ Listened and followed through on what she said she would do in a timeframe shorter than my expectations"

"professionall"

"Lee is always so helpful and really listens to what we want to achieve"

"Mel is always a pleasure and goes to no end of trouble to ensure our wishes are met."

"Oliver is the reason why we keep coming to HoT for our travel bookings over the last 9 years."

"He always goes out of his way to help especially with exclusive HOT holidays"

"Very helpful and friendly. Sometimes difficult to contact by telephone and agents colleague made it very clear email was preferred. For us, the value in dealing through a travel agent is largely to do with the personal connection."

"Liz has been my travel agent for almost 20 years. Her knowledge of the travel industry is top class. The trips I have been on through Liz have gone like clockwork. I recommend her to my friends and they have been impressed also. Keep up the excellent work Liz"

"Friendly efficient"

"Jo was very knowledgeable and had good suggestions about the trip I was planning as she had previously booked similar trips for others. Jo is great to deal with and very efficient."

"Kylie did an excellent job of sorting out convenient flights and suitable accommodation for an upcoming visit to Sydney.."

"I really appreciated how Hayley had done some preparation and checked possible flight details even before we met for our consultation, based on my email of my proposed itinerary. Hence she knew what my options were for my complicated requirements- in this case a Round the World Ticket and the best way to do this. This meant that we could book our flights immediately so I could begin the fun part of choosing accommodation."

"Lovely and bubbly, such a breath of fresh air"

"She provides excellent customer service with a bright friendly personality. She is very helpful and a pleasure to deal with. She was also able to impart personal experience regarding accommodation choices."

"Ranee was easy to talk to and helped us set out our dates and our flights to allow us time at each stop. She has made our planning of our holiday very easy."

"Johnathen was 100 percent on to it…"

"Tania always does a great job for us and is always happy to answer questions."

"excellent past service"

"Helpful friendly. Smiled a lot. Yes"

"Communicate well and really helpful."

"Gemma listened to what we were after and quickly understood our needs and offered us relatable advice!! she was very helpful when we had only called an hour beforehand to pop in."

"We have used Stacey for several trips now, and she's always been very helpful in sorting out the best deals for flights, accommodation and internal travel. She's very quick to respond to our emails and general enquiries. Stacey is also very knowledgeable about the places we travel to, giving us lots of helpful hints to make our trips that much more enjoyable."

"Lisa listened to our ideas about visiting Adelaide and came up with worthwhile suggestions as well as bookings that met our requirements. She was very pleasant and helpful which we appreciated."

"Gaylene listened to what I wanted and provided me with that. When I wanted to tweak things, she did that in a timely manner. She is also friendly. This is not the first time she has helped me with travel plans and it will not be the last I’m sure."

"Janice was so helpful in arranging our flights and Alaskan cruise. We can always rely on her to find the best travel to fit in with our needs."

"Great communication and very helpful"

"She makes me feel she has done the best for me and I have confidence in her"

"Linley is very knowledgeable and helpful."

"As always Graham is very competent at sourcing the right areas without delay."

"She was very polite, answered all my question and easy to book our flights."

"She and her team were quick at responding to our requests and making sure we were happy with our package and what our package consists of."

"Just an overall good professional experience - and very pleasant."

"Maryann was very quick to provide the quote and to reply to any emails that were sent."

"All our questions were answered so promptly."

"Prompt response. Good detail given. Appears friendly."

"We were recommended Hannah Smaha from our friends who had used her services for a cruise."

"Her prompt response and willingness to make changes to make it work for us."

"Down to earth, quick reply, pleasant to deal with."

"Gaylene is professional in every sense of the word. We have absolute confidence in her, and would recommend her to anyone."

"Natasha was knowledgeable about our destination and was able to suggest places to stay and activities that would make our trip more enjoyable."

"Nothing was too much trouble for her. She answered queries via email promptly."

"Fast and efficient tried other places they took a week to respond"

"She was responsive and efficient and pleasant to work with."

"Madison listened to our requirements and quickly found a suitable solution. she answered all our questions and showed us how to apply for the new ETA. She was friendly, helpful, and nothing was a problem. I would recommend anybody wanting to plan a trip, to go and see her"

"Danny had everything ready for me when I called in to confirm my travel. Helpful and very knowledgeable. Nothing is too much trouble for him."

"Very prompt and pleasant to deal with"

"Very prompt and courteous service."

"We found Courtney lovely and so very helpful in sorting our travel arrangements and offering suggestions thank you"

"Book holiday"

"Carli is very knowledgeable and took the time to establish what I wanted in two overseas holidays. She helpfully tweaked flight times and transfer times so we could get the best out of our holidays. She was friendly and professional."

"The only thing that stopped rating higher as we weren't told we couldn't make the booking right there and then when booking. I got my husband a d child to come for what could of been gained in an email"

"Amanda really knows how to provide that person touch. It can be years between visits yet she remembers our names and most details needed to help us with our travel plans. She quickly understands what we’re looking for and asks clarifying questions when they are needed. Above all we trust she will come up with the best way to meet the travel needs of everyone in our group."

"Very competent and professional"

"Friendly, available, knowledgeable, made the whole booking easy and included important information for my travel. They were excellent."

"Efficiency and promptness of service as well as great advice"

"Monica is amazing. She is a delight to deal with. This is the 2nd trip she has organized for us. She is very attentive ,thorough and prompt with helping us plan our trips. Nothing is a problem and she is always on tap to answer questions and making suggestions to make our trip enjoyable. She keeps in touch and does what she says promptly. She is a delight to deal with and a great asset to your company."

"Listened to our requirements and worked with us to get the best possible flights and accommodation."

"Debra gave us great suggestions and was quick to solve any problems encountered"

"Very efficient and helpful transaction completed with very little fuss"

"Carmel understood what I needed and transactions were carried out and settled in an efficient prompt manner Very much appreciated her help, all booked and paid for in a matter of days."

"He can't do enough for us more a friend than a travel agent we book all our travel through Patrick or staff at house of travel ponsonby"

"I have used Wendy before the reason you go back is she is so helpful she understands her job and is very accommodating she has everything organised for you listens to what you say nothing is a bother to her Wendy is so lovely to deal with ??"

"I walked in without an appointment but had an idea what I wanted . Within 45 mins I was booked and paid for all set to go on holiday again"

"Her good personality and very helpful"

"Silvana listened and understood what type of holiday we were looking for and very quickly found us some excellent options to choose from. Then booked the holiday we selected that same day. Very impressive customer service - thank you!"

"Lisa listened to what we want and went to greatlenghtsto find us the best deals. Lisa was easy to talk too and supportive."

"She is very efficient, highly knowledgeable, had great manners and people skills. Does always perfect job."

"Flexible with our needs, happy to make changes"

"Very responsive quickly. He only needed one take at the itinerary, spot on with everything."

"Good to deal with nothing a problem"

"Debby was extremely helpful when i came in did everything i ask Nothing was a problem Still to come back with firm dates as i muck up Gave me information about travel on crusise ship which i ask about for the near future"

"Very very helpful and really lovely"

"Cheyenne was very polite and efficient. She was welcoming and attended to my request."

"She was very professional and took time to talk to us. Our time was spent professionally no stress and very informative. Thank you Alyssa"

"Anna was helpful and provided useful suggestions for air travel and hotels."

"Sally was very warm and very informative"

"She made sure she understood what we wanted then suggested flights and travel times. She was sure she ad everthing like passport numbers and any thing we asked. Great happy lady."

"Allways excellent service. Vicki always goes the extra mile to make sure you get the best."

"Shes was fantastic, very approachable, friendly and helpful. Highly recommend her."

"Charlotte always gets the job done...she provides options and listens to your ideas."

"Friendly and helpful. Felt like she was seeking the best deal to suit what I needed."

"Anna was great and no problems at all"

"Helpful, listened, did what she said she would do, prompt and clear communication."

"She follows through on what she says she will - kept an eye out on flight deals for us for our travel destination and is professional and friendly to deal with"

"Like previous times that we have used House of Travel Consultant Steve is very professional, friendly and supportive and working with us to plan our trip and to get things moving quickly. we have full confidence that like our previous consultant there Lynnie Hardie he will be good to work with and give us peace of mind in knowing we have all our travel details covered. Eric and Trish Perth WA"

"Very helpful did a great job"

"Very friendly and pleasant manners on the phone. Useful suggestions and fare options. Prompt turnaround of travel request. Overall - excellent service."

"He's accommodating"

"Really easy to deal with, offered options and actioned preferences really quickly to produce a booking that met all our son's needs"

"As per all my other dealings Lorraine has her finger on the pulse an has great suggestions."

"Great communication, flexibility"

"very helpful with any questions i had to ask"

"Always responded to questions and inquiries quickly."

"Fantastic service and very prompt. Very courteous as well"

"Tracey was very helpful and professional in helping us find the best deal on airfares for our trip to Perth in July."

"Very friendly and super onto it with our needs and also when we had other questions and prompt with the changes we made."

"She was very friendly and efficient. And helpful"

"Easy to deal with, I enquired a couple of days before not giving to many details, when I went back the agent remembered me and knew the dates etc of what I was wanting to book"

"Brigitta has always been a pleasure to deal with and certainly assisted us greatly when we had to abort, because of injury, a couple of previously booked holidays"

"Gary was available, responded quickly with accurate and competitive travel pricing ."

"She was warm & very Friendly and got the job done ASAP"

"Very helpful,knows her job"

"Kelly-Ann was excellent all the way through. Helped select correct flights through multiple changes, with excellent communications through the whole process."

"Looked out for flights to suit our needs"

"He was very helpful, knowledgeable and patient with me. And helped me to find the best priced booking in and around the dates that I wished to travel. After having less success booking online on the Air NZ website, it was great having someone help me so comprehensively."

"friendly, approachable and knowlegable"

"Amanda was very prompt in putting together my required multi stop travel in Australia and listened to my requests and managed to fulfil them. Also when the AIR NZ travel deals came out the next day before I had paid for my fare, she adapted them giving me the discount which was appreciated."

"Very responsive and quick to help us with all queries, even over the holiday break, very happy! Would absolutely use her again :)"

"Her understanding of my travel needs, she explained everything to me, kept me informed, a lively lady to deal with"

"Jo was very friendly, engaged with us, and understood our requirements. Jo had infact experienced our planned cruise, which we found very helpful and encouraging. Jo's knowledge was exceptional and was the main reason we booked through House of Travel Blenheim."

"Professional, accurate, fast, wonderful to deal with. Couldn't be more impressed by her."

"Max was fantasticly professional, he first listened to what we wanted and tried to understand detail before working on actually finding flights, accommodation etc. It left us feeling listened to and confident in his ability to tailor our holiday to our needs"

"Very convenient."

"She listened to us, heard what we said and provided great opportunities and choices. Her valuable knowledge and expertise is greatly appreciated."

"Charlotte made it possible for me to join my daughters booking with very little notice. Her communication was great."

"Sally is a real professional and has extensive knowledge. She understood our needs and has arranged everything for both our trips in 2025 and 2026. She communicates extremely well and is very flexible and understanding with any changes"

"She provided a good quick service and was very pleasant in our dealings"

"super quick replies, confirmed the information I needed checking, was transparent with why the costs are more than what can be seen by the public on the internet, knows his stuff and has been great to work with in the past."

"Not particularly. She was just a very friendly relaxed young lady."

"Very knowledgeable, honest and helpful."

"Being available during a holiday period (around Christmas/New Year)"

"Tori was incredibly helpful suggesting different ways and dates that could work out to be a better trip. She was very responsive and detailed in her responses making us feel very confident and looked after! Will absolutely book with Tori again!"

"Very professional, efficient, and accommodating to our needs, great service."

"This is the second time Mel has organized my travel she is extremely friendly and helpful, and due to her experience able to offer handy tips on ways to cope with long haul flights. Looking at lots of alternatives for us nothing was too much trouble"

"Gave us useful informative suggestions to make our proposed holiday to Bali a better experience. This was helped by her recent holiday to Bali."

"Easy to work with, great communication and knowledgeable."

"Prompt responses. Proactive. Good availability"

"Promt, efficient and always friendly."

"Easy to work with and knowledge about where we were going, helpful with planning"

"Amazing service great to talk to and well organised had holiday sorted in know time thanks so much"

"Charlotte is always accommodating and professionally friendly. Our travel requests are never straight forward and easy but she always find a way for us to achieve what we set out to do."

"Shelley is always happy to see you even if you are interrupting a work period !! A ready smile and genuine eagerness to please,"

"Sandy is always very helpful with booking flights no matter how strange the request. Replies promptly with pricing and suggestions."

"very prompt response to my enquiry, great communication, great service"

"Nikki got back to me in a quick time and it was easy to book our holiday from her recommendation."

"Professional understanding of our requirements."

"She is very prompt, gets straight back and has good suggestions. She understands what is asked. Her emails are friendly and helpful"

"She gave us good options and worked quickly. Always a pleasure to get Cassandra to help us book hols!"

"Wonderful friendly service, advice and information. Rhonda is a font of knowledge and ideas."

"Moniques communication both verbally and via email was thorough and specific. She was empathetic and discerning in her questioning and response."

"Gave loads of options, understanding the needs of my family and doing all the grunt work to take the load off me was absolutely outstanding and just what I needed"

"Both myself and my late partner have dealt with Maxine for a number of trips over the past few years. Great, friendly, personal service and, because she has always been very aware of our joint and now my solo requirements, everything is specially tailored by her to suit."

"Angela was extremely efficient at getting us an awesome holiday deal and was very friendly and helpful through the whole experience. She also gave great advice on things to do on our holiday."

"From the moment i walked in Tori was very pleasant with her greeting and professional. I had been in contact with Tori earlier in the week in regards to our trip to the Gold Coast. As usual we had queries prior to me meeting her and each time Tori replied back to me with a positive response very quickly.So very professional in the way she served us."

"Gary did everything that we wanted"

"Suzann listened to what we were planning, then offered solutions & suggestions. Speaking about her travel experiences gives one confidence."

"Very quick responses to our inquiry, with detail & pricing. Knowledge of the place / best value for our family holiday! Took care of the whole package to suit our families needs"

"Brenda listened to what we were trying to achieve for our holiday, she gave recommendations, previous customer and personal feedback to ensure we made informed decisions for our holiday. I highly recommend Brenda"

"Very prompt replies to all e-mails, no matter how inane the questions."

"Went the extra mile for us over the holiday break"

"Danny is always so quick to get back to us. He even replied during a weekend while still on leave. He always organises exactly what we want and so efficiently. We really appreciate it and wouldn’t go anywhere else."

"Managed to book us great priced flights even on dates that fell over the holidays"

"Stacey appeared knowledgeable & efficient"

"Aurelie was very helpful and recommended options for accommodation we hadn’t even thought of. Now we have a perfect dream holiday to look forward to!"

"Exceptional, service."

"Zoe gave us great options for our planned trip."

"Emma was very friendly from going into travel agency to booking the holiday. We didn't know where to stay in Melbourne & she found us an amazing location & deal on our flights. Will definitely use House of Travel again."

"Excellent service, welcoming smile, greeted us by name. Knew her products well & gave us the best quote"

"Michelle was a huge help, in that she listened to the type of holiday break we were looking for and then presented us with options on - Airlines, Hotels and day trips. This was important to us as we were looking for professional assistance but not to abdicate the decision making. We also arranged everything via email, without any drama or issues but with still the sense of excitement, also speaks to her professionalism."

"Very prompt service"

"Sarah offered suggestions to us that we hadn’t thought of, she recommended rooms for our stay that suited our family & situation and was extremely pleasant to deal with"

"Kristen knows her stuff and she goes the extra mile when I message at silly times with almost unrealistic timelines but she nails it every time!."

"Gaylene was super organised and made booking simple and easy to understand. She was very knowledgeable and listened to what we wanted for our trip. A great experience to make sure our trip would be perfect. Thanks Gaylene."

"Donna was willing to assist and knowledgable. Provided me with all the valuable information to consider as I was comparing with Flight Centre. Also offered other services that is relevant to my holiday. Donna was patience with all my request and stayed professional. Thanks for the great service."

"Julie is so efficient, the booking was made under difficult circumstances due to the need to travel to the UK urgently, family illness. She was so helpful and empathetic."

"Even though everything was done via email, Nicky was so fast in responding was awesome"

"Jo was very welcoming. She had dealt with me earlier in the year when I made a trip to Cair, Brisbane, Sydney and back to New Zealand."

"Fantastic service quick and helpful and all ways find a good price would recommend"

"She was very responsive and made really good suggestions regarding our flight bookings."

"Beautiful personality, extremely helpful"

"She was very helpful and friendly"

"She found a. Great choice for me"

"This was probably the easiest and quickest travel booking transaction I have ever had! Efficient and professional, got exactly what I requested."

"She was very prompt at getting back to us with options and prices. Nothing was a problem and she did a great job of fitting flights into my spreadsheet!"

"Excellent service, Rachael figured out exactly what we were looking for in a holiday"

"Friendly,Helpful,efficient Just really pleasant"

"Very responsive, quick to come back and grasped our needs immediately. Informed us well on all the extras as well as the other things we needed to know about our travel arrangements."

"Brydie always seems pleased to see us, even though we ask some obscure questions or request very specific flight and tour needs"

"We explained what we were anted to do and Torin found what we wanted"

"Friendly and helpful in regards to getting us the best price for flights and accommodation."

"Very easy to deal with and nothing was a borher"

"Kelda stuck with me to try and find the best flights for my complicated trip. From getting a better price to better flight times and shorter transit times."

"Ranee is a very good at her job you always feel that your travel plans are in the hands of a experience travel consultant. I travel back in Feb this year to Antarctica via South America then onto Australia/NZ home. No problems at all."

"Always helpful with ideas and suggestions. Quick with responses and a pleasure to work with as options were prioritised and selections made."

"Always great service from Jo."

"Prompt and friendly. Was pretty busy but got back to me in time"

"Cheryl gave us plenty of options as I was trying different things then we were able to narrow it down. Cheryl has been putting trips together for us for many years and even though I live out of town now I still go to Cheryl for all my bookings"

"The same fine service that we have had in all the years that we have been working with her on many trips that we have done"

"Tania was very knowledgeable about the places we were planning to travel too. Sought out the best dates and deals."

"She understood exactly what we wanted for your trip and out the perfect itinerary together. The itinerary had thought out into it and was with us very very quickly. She was friendly and professional all the way through"

"Kelda has helped me book holidays for almost 20 years. Her experience is invaluable in ensuring the best flights and location recommendations"

"Very thorough and friendly"

"Helpful Knowledgeable Accommodating Willing to assist"

"She very quickly found us better connections than we could find on-line, which saved us a lot of flying time."

"she was very efficient and friendly"

"It was easy, I advised Kristen when we wanted to travel and the rest is history - nice and painless"

"We popped in wthout an appointment and Rachel was able to assist us promptly and then was able to continue communication via email within the day and susequent days . We feel well supported and our needs were clearly met for the secondoccasson we have worked with rachel in last few months . Thank you for your service"

"patience with my questions"

"Good two way communication."

"Very organised, she listened to want we wanted and was efficient at bookings and communicating with us.."

"Very helpful! Great service"

"Chloe is responsive, easy to talk with, understanding, and has a sense of humour throughout. I know I can ask stupid or obvious questions, and get a helpful answer. Her personal experience helped my overthinking."

"Because she has everything organised so well Prompt in returning calls, emails and nothing was a bother to her."

"Such quick replies and she sorted out everything I wanted with no problems at all. Such an easy way to book slightly more complicated tickets that I couldn’t do myself"

"very efficient with very good and quick communication"

"Jo was more than happy to help. When I asked if New Year in Sydney at this late notice would be possible, she replied "Absolutely""

"The overall experience was quick and easy. Brenda meet our needs and communication was excellent."

"Offered different alternatives that fitted our travel plans. Listened to what we wanted"

"Worked well with us to plan our Cruise"

"The timing of her responses was excellent. I told her what I wanted, she responded quickly with info with I requested and offered suggestions as well."

"Nothing was a bother had great suggestions"

"Listened to our needs , very informative."

"Friendly and fast responses. Easy to engage with."

"Mike is quick and efficient, my travel arrangements were sorted within 24 hours."

"vey friendly, makes it easy for us"

"Emma greeted me when I entered the door and attended to me as soon as possible...she was friendly..knowledgeable and informative .."

"The efficient and pleasant way in which our requirements were met"

"Lesley is friendly and helpful. She gets on with the job and is quick to respond to any queries."

"Great service, knowledgeable and efficient and lovely to deal with."

"Tania listened to what I wanted and delivered."

"We had previously been in to get a brochure and she gave us her card. So we just popped in a couple of days ago and asked if she was available to see us. We hadn't made an appointment but she spent time with us and took care of our flight bookings to Bali."

"Quick communication, without any pressure in us to make a decision to buy. Lovely to deal with, and nothing seemed to be any trouble for her."

"Lisa listens to what we what in our travel plans and always manages to make it happen. Lisa also offers additional advice as to where and what we should do."

"Peter was helpful and responded promptly with a great offer. He was knowledgeable about the destination and accommodation options."

"Efficient Quick to respond Easy to deal with."

"Carol listen, made suggestion & understood our needs & ideas. She then worked late at night sorting us out the best value flights etc available at the time. I'm sure she will be a great help as we move forward with our plans."

"She went out of her way to ensure all our questions were answered and ensured we got the best deals"

"Laura is a very polite, knowledgeable, understanding person of the Travel industry"

"Very professional and pleasant to deal with and got trip booked no problem. Very happy."

"everything was straightforward"

"Welcoming, friendly and my travel requests were sorted efficiently. Linley listened to me and I didn't feel as though achieving what I wanted was any trouble."

"Yonah very quickly understood exactly what sort of experiences I wanted to have in France and was able to bring her own French upbringing to the fore. Merci Yonah."

"So efficient and helped me decide on wat I was looking into . Always very helpful on planning a trip"

"His friendly manner"

"Great communication, told Liz what I was needing and she put together a great package an it was exactly what I was after, will always use house of travel for all my holidays."

"Asked Charlotte to arrange bookings for our annual holiday to Honolulu. She was straight on to it and we had bookings and flights sorted the next day."

"As always Glen was efficient, clear and helpful."

"She was friendly obliging and made everything work out without any pressure. Listened to what I asked and ended up with good result."

"We had to book last minute flights to attend a family funeral overseas Zoe was amazing to deal with. She really took the stress out of it all, putting flights on hold till we could arrange a passport and funds. Zoe made the whole process so easy"

"She is very pleasant and thorough. She booked everything we asked for."

"Grace was very easy to deal with, going back a forth making sure she answered all my questions and got us the best deal. No pressure to book. I had previously enquired before about another trip which we didnt end up booking, but that wasn't a problem for Grace. Would diffinatley use again."

"Pam goes out of her way to to find tha best flight"

"Good Service and advice"

"Fast, efficient & just understood exactly what we needed without back & forth, he exceeded my expectations first go. He is very polite & pleasant."

"Carla is always friendly and efficient. Within an hour or two she had got my trip essentials all sorted. Very grateful."

"Mairead listened, helpful, when we did some tweaks no problem. Mairead very friendly & has kept us up to date. Plus efficient"

"Knowledgeable, friendly, efficient"

"I could meet with her quickly. She could find flights that were convenient. She always is upbeat."

"Paul is extremely helpful and friendly. Nothing seems to be too much trouble for him. I changed what flights I wanted several times and he remained patient and kind. He was also able to make some great suggestion for me for my travels. I've booked with Paul several times before and he makes it all very easy."

"He was responsive, listened to my needs, and provided what I needed."

"Very kind, helpful and so accommodating"

"Super efficient with great attention to detail and provided exactly what I needed. Friendly and approachable but with great knowledge of the travel industry."

"She was very helpful as I had to change my booking due to my son no longer being able to travel."

"It’s the first time I’ve had Chris do my booking but not the first time with house of travel. Chris was courteous and helpful and got the job done promptly."

"Tracey has booked previous travels for me and I have been happy with her planning for our holidays."

"Danny does things super promptly. Gets us the best deals. Much better - and consistently cheaper - than taking a punt on a website.Always easy to deal with. Peter"

"Very knowledgeable, efficient, helpful & friendly!"

"Easy to explain what we wanted and Teri understood what we wanted ,answered our questions so we could follow the process Easy."

"Extremely helpful and really paid attention to my requirements. I look forward to meeting up again to get help with additional bookings to make our holiday perfect."

"Quick response time"

"Quick efficient service with our query and booking"

"Susie is professional, friendly and knowledgeable. Her experience is invaluable every time we book flights - always finding a better price than what we can achieve ourselves online."

"Shes great at her job, quick and easy to deal with,"

"Aurelie was very personable and focused on assisting me with doing her best to answer all of my questions and gave me great Customer Service. Which was very much appreciated."

"Quick email replies, excellent suggestions, clear feedback. We've booked ??"

"Steve swapped around my imagined air travel plan, resulting in a better outcome, particularly arranging a much better "time of day departure and eta" for my multi flights for my Australian Easter holiday 2025. All of that , and at a better than expected price!"

"I have dealt with Brigitta for more than 25 years and perhaps 20 trips. If I was not satisfied I would not have done that!"

"Alyssa was excellent with what I asked for she provided me with all I needed to know and the outcome was so successful. Great customer service I would highly recommend her for any travel plans."

"Alicia is very thorough with organising tours and selecting companies that meet my requirements. She is always patient polite and provides a personal approach to all bookings, offering superb advice and options. I would totally recomend her, with great peace of mind."

"friendly, patient, helpful & knowledgeable"

"Got the job done, no problem."

"Always asking clear questions of us and relaying back to us to check we are happy..Quick and efficient plus she's always super friendly and encouraging whilst finalizing our dream holiday."

"Nicci was quick to come back to us on a suggested itinerary and other options as requested."

"Alisha was very pleasant and accommodating. She was vy helpful in searching for flights to and from our holiday destination."

"Very helpful with nothing being a problem"

"She really goes over and beyond what is required/expected to give me options. This makes me feel very valued as a customer, and most appreciative as a person. I like having her input to enhance my travel experiences."

"Very helpful and speedy. Made all changes made within a few hrs of the email request."

"Ease of dealing, knowledgeable and joined in our excitement. Offered hotel options after referral with colleague for Hong Kong stay. Developed travel itinerary after step by step referral to us to ensure it fitted our trip."

"I really enjoyed interacting with Harrie, communication was prompt, friendly and I really felt like they listened to my needs."

"He is very helpful and experienced. Nothing was ever an issue for him."

"My initial query, and subsequent booking were made with someone who unfortunately had to leave at short notice. Carol very quickly picked up on where I was at, answered one or two questions I had, and payment was completed."

"Melissa sorted my travel request promptly giving some good options"

"Ellie had extensively researched my ideas previously discussed in a phone call. She had a lot of the important details already sorted when we met."

"helpful, communicated well, efficient"

"Her personality.Put my holiday just as I wanted on her list. Explained all that I should know."

"Kathie was responsive and offered good options. No trouble to price up some different options for us. Clear communications."

"Easy to talk to. Quickly sorted out what we wanted. Responds immediately to any questions and gives me confidence that we have support with our trip."

"Very nice and simple and very helpful"

"Efficient, friendly and straight on to it, still had our details on file so CC seamless, thanks Alyssa"

"Easy to deal with and good communication with flight changes. Would recommend to others and will use Bridget again for our future trips"

"She is very helpful."

"Lorraine has amazing talent on travel destinations goes way and beyond with service her quick response to emails is great"

"She's accommodating and kind to me. She answered all my queries and concerns"

"Claire listened to my varying requests and gave options to help find a solution that worked well. Keep up the excellent work Claire. Thank you."

"She help with all the questions and with us getting to oz to see our grandchildren. Jo was so helpful. I have a brace that I wear permanently and hate flying."

"Lisa is very friendly and helpful, always smiling and nice to have a chat. Very informative."

"I had specific dates that I had to travel to India. Anna spent considerable time checking out all options for us. I think the solution she came up with is excellent."

"Very friendly, informative and kind"

"Great friendly communication"

"We were referred to Brenda, and she live up to expectations. Completed our request promptly, making it stress free and good options, all very easy for us to finalise the booking."

"Very quick, efficient, friendly and helpful. After spending hours trying to plan the best route for a complex trip, and becoming increasingly stressed and confused, we consulted Robyn and she found a solution straight away, including great connection times."

"Very professional and made it super easy and quick to book."

"Shane is brilliant in meeting my requirements, especially as my memory regarding exact details isn'tas good as it used to be. To me Shane is the best!"

"Wendy was very helpful as usual. She got back to me very quickly and sorted out very good flights. She answered all the queries I had."

"Very prompt and helpful response. All the issues fully covered and no follow up required."

"Clear and prompt reply to questions and service."

"The super fast service and clarity"

"Rochelle always gives good advice and knows what I will and won't like."

"Carla is always extremely helpful, efficient, professional and nothing is too much to ask! Carla has helped with my travel plans for many years now . Thank you so much Carla for everything !"

"quick and easy to work with"

"Donna was excellent gave us a lot of tips for the cruise and giving advice what to do and don’t looking out for specials for us we enjoyed talking to her all the best Donna for you excellant service"

"Very helpful and responsive to emails and changes needed. Whole process was quick and efficient. Friendly manner."

"Rachel was very helpful, letting me know all that I need to do regarding visas and getting access to my money while overseas"

"She knows so many details. And always is looking for options . I am with her for years."

"Nigel is always great to deal with for flights and accommodation. He is friendly and professional and comes up with great travel options for me, even though I am only going over the ditch. I'm looking forward to trying him out on a big overseas holiday one day - I'm sure he'll make great recommendations."

"Took notice of our requirements and responded quickly with viable options."

"She knows the flight schedules and layover stops and small tricks and hints to make our holiday so much more enjoyable, we will now just continue to book through her for all our trips"

"Natasha is so friendly and knowledgeable. She has made booking my travel super easy and I feel like I can approach her at anytime with questions."

"Due to family circumstances, I hadn't been able to use Debby for nearly 5 years, but she was initially my husband's Travel Agent back in the early 1990's. Being rather nervous about travelling overseas again and having NEVER actually done the bookings ever before, Debby was just so amazing, reassuring and understanding and my trip was organised, (albeit a small one) by the end of the day, and sent for perusal and confirmation."

"Brendon has been our agent for many years and has consistently shown us how much an experienced travel agent can make travel a much easier and pleasant experience"

"Liz listened to our requests, arranged tours as asked and altered our itinerary to suit our needs."

"Prompt service which gave us what we were looking for"

"Patrick just knew all the answers to all my questions. Very professional and very friendly character. I was so impressed with his ability in his role."

"A friendly manner and an interest to seek out suitable trips.Just being able to express my interests and wishes.I’m a bit slow on technology and Kirsty went the extra mile for me."

"She was very knowledgeable"

"Nicky makes traveling easy, once she has booked it."

"Kelda is happy to listen to our requirements and work with us to get the travel solutions we need. Personal service from the owner of the business means a lot to us as clients."

"Kirsty was very responsive, answering phone calls and emails in a very timely manner and answering all of our questions. This was the easiest holiday I've ever booked!!"

"Anna is Brillant, very helpful in looking at options and following through, very nice and efficient to deal with."

"Finds the best deal to suite time schedule very friendly and knowledgeable always listening to the customer very good communication when you come back from your trip"

"Paula always seems happy to see me.. I suffer with my nerves .. she makes me feel relaxed"

"Dianne is so full of knowledge , and always helping you to have the best programme and prices . Always smiling , she is very very good at her job ."

"Very helpful Attt"

"She was vey knowledgeable and joyful for our holiday experiences and adventures we were booking -she discussed every option required for a less than confident traveller like myself /brought excitement to our travel plans —approachable if we wanted to amend plans last minute which required sometimes a bit of manoeuvring"

"She listens to what we want and provides helpful suggestions."

"personal ph call to check everything"

"Initially talked to Gavin over the phone and then went to his office to complete arrangements. He was very helpful. He pointed out details and made suggestions."

"approachable, friendly, efficient, very responsive, made the process alot easier than it could have been!!"

"Quick to respond"

"Monica ensured that the flight options were clearly explained. She also reinforced that the importance of travel insurance was made clear."

"As usual, everything worked according to the itinerary. Maree always ensures that all t's are crossed and i's dotted."

"Always friendly and remembers me/my name. Quick and efficient at replying to my emails"

"Chris understood my needs and was prompt with responses to my queries"

"Chris's very helpful suggestions"

"Answered all the questions I had"

"Quick and efficient communication, answered all my questions and understood exactly what we needed. Very easy process."

"PROMPT REPLIES AND GREAT INFORMATION GIVEN"

"Her Consistency with finding the right deal for me."

"We found Trudi to be very helpful and knowledgeable. She gave us great advice and was easy to talk to."