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Hi, I’m Jo and I joined the House of Travel Papamoa team in April 2022 not long after the borders opened and it’s fair to say it’s been crazy busy ever since!  No two days are the same and I thrive working in a fast-paced environment.   I have been working in Travel for around 10 years and started in January 2009 at Flight Centre Mt Maunganui and then moved to Auckland in 2011 to step into a management role to open their new retail store in Royal Oak.  I then moved back to the Tauranga area in early 2013 and opened the Flight Centre in Bayfair.  Opening two of Flight Centre’s stores gave me an incredible learning experience and insight into building a business and taking it to incredible heights!  I was also in charge of training multiple new to the industry staff members.  Before Travel I worked in banking for 4 and half years both in the retail branch and the business banking team. 

I have great attention to detail, excellent communication skills and am down to earth, friendly and approachable.  I love meeting new people and building relationships with my clients.  I love putting together itineraries and working closely with you to find your perfect fit.

I'm passionate about travel to Canada and the UK.  As I lived in Vancouver for 6 months and London for nearly 3 years on Working Holidays.  I’ve also spent 3 weeks in Egypt and over 6 weeks in South America.  I’ve travelled on my own to Asia and then jumped on an Intrepid Cambodia tour.  I have also done a 28 day Topdeck Camping trip around Europe and travelled independently using Eurail passes and the Eurostar. Along with many other exciting adventures!

My partner Duncan and I have two children, a son 10 and daughter 9.  We have been on family holidays to Bali and Fiji, staying at Plantation Island and the Naviti on the Coral Coast.  Duncan and I also experienced a Viking ocean cruise (adults only) and absolutely loved it! I have just returned from visiting Darwin, Litchfield and Kakadu National Parks in the Northern Territory, taking the Ghan from Darwin to Adelaide.  I was very fortunate to take a scenic flight over Uluru and Kata Tjuta – just breathtaking!

We live locally in the Papamoa Hills and own a lifestyle block. We love the outdoors and taking advantage of the many wonderful things on offer here in the Tauranga area.  

I’d love to help you plan your next trip and look forward to hearing from you.  

Hi, I’m Carmel Layton. Travel has been a huge part of my life from my first trip overseas as a 6 year old to travelling independently in my twenties and I have travelled to over 72 countries around the world, it has always been a key ingredient in my life.

I am an experienced and passionate travel professional with over 15 years in the industry. From a short South Pacific getaway to a trip around the globe, I look forward to helping you realise your travel dreams.

I have had a lifelong love affair for exploring the world. Raised in a family that prioritised travel, I inherited a passion for all things travel. I have lived in different countries (London, USA, Argentina) and I am fascinated with the rich tapestry of culture, people, religion and food in new places. 

My love for travel has taken me to some of the world’s most amazing places!

From Mauritius to Bahamas and all in between, I have been privileged to experience the world and being able to speak and understand 5 languages English, Afrikaans, Dutch, German and Greek) certainly comes in helpful.

I have grown up in South Africa, spending most of my adult life there, being able to show my clients what makes this region so unique is a privilege. Africa was my backyard after all and even after living in NZ for almost 12 years, my heart still beats to the African Drum.

For me, choosing a favourite destination is impossible. But .. Bali has literally captivated my heart, and even though I have been there 20+ times, I still always find new things to uncover. As does the Maldives, Mauritius and Seychelles, these islands just have the “it” factor

I also love ocean cruising, especially Mediterranean and the Caribbean. Cruising offers such a great variety and a chance to see multiple destinations and experiencing iconic landmarks and locations from your hotel on the sea. 

I WOULD SAY MY PASSION IS MAKING MY CLIENTS DREAM HOLIDAYS COME TRUE AND I PRIDE MYSELF ON MY EFFICIENT SERVICE AT ALL TIMES.

For me, travel has been more than just a series of destinations,  it has been a transformative journey that has sculpted my character and contributed to my personal evolution.  My travel experiences are not merely about ticking off destinations from a bucket list, but about immersing myself in the heart and soul of each place I’ve visited visit.  

My early travels began with frequent road trips around my home country of Canada and the USA, and I am fortunate enough to have now been to six of the seven continents.  Exploring the world through various modes of transportation has been a thrilling adventure for me, from cruise ships, to trains, to rickshaws, and I have an appreciation for the experiences that local transport offers.  I am comfortable with sleeping in a hammock in the rainforest, an overwater bungalow in the South Pacific, and everything in between.  

My experiences have taught me to adapt to different situations and understand diverse perspectives, and my background in customer service and sales has equipped me with valuable skills that I believe make me well-suited for various client needs. I believe this makes me well-suited to meet your needs as a client. Whether it's finding solutions to problems or anticipating your preferences, I strive to provide an exceptional service tailored to you. My aim is to not just meet but exceed your expectations by drawing on my varied background.

My enthusiasm for travel is infectious, and it is my goal to inspire others to embark on their own adventures and discover the beauty of our planet.